LAST UPDATED · August 21, 2026
The agreement for using Grit Board's website, app, game boards, imports, integrations, and sales gamification workflows.
These Terms of Service govern your access to and use of Grit Board LLC ("Grit Board," "we," "us," or "our"), including our website, app, boards, games, imports, integrations, and related services. By creating an account, using the service, or clicking to accept these Terms, you agree to these Terms, our Acceptable Use Policy, and our Data Processing Addendum, which together with the Privacy Policy form the agreement between us.
If you use Grit Board on behalf of a company or other organization, you represent that you have authority to bind that organization. In these Terms, "you" and "customer" mean both you and that organization.
Grit Board is a sales gamification platform that turns sales activity and performance data into boards, games, and scoring views. The service includes CSV uploads, read-only CRM sync, game boards, Grit Coin, season history, exports, and admin tools.
We may add, change, suspend, or discontinue features as the product evolves, including games, integrations, plan limits, and scoring capabilities. If we remove something you rely on, we will tell you.
You must provide accurate account information and keep it up to date. You are responsible for maintaining the confidentiality of your credentials and for activity that occurs under your account.
You must promptly notify us at hello@gritboard.io if you believe your account has been compromised. We may suspend or limit access if we believe an account presents a security, legal, or operational risk.
A Grit Board organization has one customer: the company that signs up. The person who creates it is its owner and administers it. The owner can invite team members, who join as players with read-mostly access to their own organization's boards.
If you were invited as a player, the account belongs to the organization that invited you, not to you personally. Your employer or that organization controls the data in it, decides what is scored and how, sets and fulfills every Grit Coin reward, and can remove your access or delete the organization and everything in it at any time. Questions about your data, your score, or a reward go to them, not to us.
The customer is responsible for how its players use the service, and for making sure the people it invites are authorized to see the data in the organization.
As between you and Grit Board, you retain ownership of the data you upload, sync, submit, or configure in the service, including sales-rep roster, activity, pipeline, quota, scoring, board, and season data.
You grant Grit Board a limited license to host, process, transmit, display, and use customer data solely to provide, secure, support, and improve the service; comply with law; and enforce these Terms. We do not sell customer data, and we do not use customer data to train machine-learning or AI models.
You are responsible for ensuring that you have the legal right to upload, sync, and process sales-rep data through Grit Board. This includes responsibility for any notices, consents, employment-law requirements, workplace monitoring rules, collective bargaining obligations, data protection requirements, or internal policies that apply to your organization.
If your reps are located in Latin America, Spain, Portugal, the European Economic Area, the United Kingdom, or another jurisdiction with employee privacy or data protection rules, you are responsible for using Grit Board in a way that complies with those rules.
You must not upload or sync data that you are not authorized to process. You should avoid uploading sensitive personal data unless it is necessary for your lawful use of the service and permitted under your agreement with us.
You may use Grit Board only for lawful business purposes. Our Acceptable Use Policy at gritboard.io/acceptable-use sets out what is and is not allowed, applies to you and to everyone you invite, and forms part of these Terms.
Two rules matter enough to repeat here. Do not upload or sync data you are not authorized to process. And do not use anything Grit Board produces — a score, a rank, a board, a Grit Coin balance — as the sole basis for an employment, compensation, disciplinary, or termination decision without human review and your own compliance analysis.
The service may let you connect third-party systems such as CRMs and messaging tools. You are responsible for the accounts, permissions, data, and settings you authorize through them. Our CRM integrations are read-only in operation — Grit Board reads from your CRM and never creates, edits, or deletes records in it.
Third-party services are governed by their own terms and privacy policies. We are not responsible for third-party services, changes to their APIs, downtime, data errors, or actions they take outside Grit Board.
Some plans are free, and some require payment. Plan prices, player caps, billing period, and included features are shown on our pricing page and at checkout. Paid plans are Pro ($49 per month, or $39 per month billed yearly), Team ($149 per month, or $119 per month billed yearly), and League, which is banded by team size ($299/$239, $499/$399, and $799/$639 per month; teams over 300 players are priced individually). Pricing is flat per organization — we never charge per seat.
Paid plans renew automatically. A monthly plan renews each month and an annual plan renews every 12 months, at the then-current price for your plan, charged to your payment method on file, until you cancel. For an annual plan, we will email the account owner a reminder about 35 days before each renewal, with the renewal date, the amount, and how to cancel. Fees are billed in advance and are exclusive of taxes. You authorize us and our payment processor to charge those fees and any applicable taxes. If the law where you are requires you to withhold or deduct tax from a payment to us, you will gross the payment up so that we receive the full listed price.
You can cancel at any time from Account → Manage billing, which opens our payment processor's billing portal. You do not have to give us advance notice. Cancellation stops future charges and takes effect at the end of the period you have already paid for, so you keep access until then. Canceling does not by itself refund a charge that has already been made.
30-day money-back guarantee: if you email hello@gritboard.io within 30 days of any charge, we will refund that charge in full, no questions asked. This covers every paid plan, and covers renewal charges as well as your first charge. Refunds go back to the original payment method.
If a payment fails we will retry it. If it keeps failing, your organization moves to the Free plan. We do not delete anything when that happens — your seasons, players, and history stay exactly as they are, and only new imports above the Free player cap are blocked.
We may change pricing or plan features going forward. For an existing paid subscription, a price change takes effect at your next renewal, and we will email you before it does.
Grit Coin is an in-app scoring currency. Players earn it for logged performance and spend it in a store that you, the customer, define. It is a game mechanic, not money.
Grit Coin has no monetary value. It is not currency, stored value, a gift card, a security, or a crypto asset. It cannot be bought from us, sold, transferred between organizations, exchanged for cash, or redeemed with Grit Board for anything at all. It exists only inside your organization's account and has no value outside it.
You choose every reward on your shelf, you set its Grit Coin price, and you fulfill it. Grit Board is not a party to any reward, does not supply, stock, guarantee, or fulfill rewards, and is not responsible if a reward turns out to be unavailable, declined, delayed, or not honored. Disputes about rewards are between you and your players.
You are responsible for the tax, employment, and payroll consequences of the rewards you give. Gift cards, cash equivalents, prizes, and time off may be taxable compensation to your employees, and may be regulated where your reps work. Grit Board does not give tax, employment, or legal advice.
Grit Coin balances are records inside your account, not property. You can adjust, reset, or zero them at any time, and we may correct or reset a balance to fix an error, a bug, a bad import, or abuse. Balances end when the account, the player, or the service ends, and are not redeemable, transferable, or refundable at that point.
Do not present Grit Coin to your players as money, as wages, as a bonus you have not separately committed to, or as an investment.
Grit Board and its software, design, games, scoring systems, visual interfaces, logos, trademarks, content, and documentation are owned by Grit Board or its licensors. These Terms do not transfer any ownership rights to you.
You may provide feedback, suggestions, or ideas. You grant Grit Board permission to use that feedback without restriction or obligation to you.
If you believe content on the service infringes your copyright, email hello@gritboard.io with the information 17 U.S.C. § 512(c)(3) requires: your physical or electronic signature, identification of the copyrighted work and of the allegedly infringing material with enough detail to locate it, your contact information, a statement of good-faith belief that the use is unauthorized, and a statement under penalty of perjury that you are authorized to act for the rights holder. Incomplete notices may not be effective, and knowingly misrepresenting infringement can make you liable under 17 U.S.C. § 512(f).
We will remove or disable access to material identified in a valid notice, and in appropriate circumstances we will terminate the accounts of repeat infringers.
Each party may receive non-public information from the other that should reasonably be understood to be confidential. The receiving party will use confidential information only to perform under these Terms and will protect it using reasonable care.
Confidential information does not include information that is public through no fault of the receiving party, already known without restriction, independently developed, or lawfully received from another source.
Our Privacy Policy explains how we collect and use personal data. For customer-controlled sales-rep data, you are generally the controller or business and Grit Board is generally the processor or service provider.
Our Data Processing Addendum at gritboard.io/dpa covers that processing and forms part of these Terms — you do not need to sign anything separately for it to apply. If there is a conflict between these Terms and the DPA about personal data processing, the DPA controls for that issue. If your procurement team needs a countersigned copy or wants to use their own paper, email hello@gritboard.io.
We work to keep Grit Board available and reliable, but we do not guarantee uninterrupted or error-free service unless a separate written agreement says otherwise. The service may be unavailable for maintenance, updates, emergencies, provider outages, or causes outside our reasonable control.
Support channels and response times may vary by plan. Free, beta, or early-access features may receive limited support.
Grit Board provides dashboards, games, calculations, and scoring views based on the data and configuration provided by customers. We do not guarantee that customer data is complete, accurate, or suitable for a particular employment, compensation, compliance, or business decision.
To the maximum extent permitted by law, the service is provided "as is" and "as available" without warranties of any kind, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
To the maximum extent permitted by law, Grit Board will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages; lost profits; lost revenue; lost data; business interruption; or cost of substitute services. These exclusions and the cap below apply even if any limited remedy fails of its essential purpose.
To the maximum extent permitted by law, Grit Board's total liability for all claims related to the service or these Terms will not exceed the greater of the amount you paid Grit Board for the service in the 12 months before the event giving rise to the claim, or 100 US dollars. This is an aggregate limit across all claims and incidents — it is not increased by the existence of more than one claim.
Nothing in this section limits liability for a party's own fraud, willful misconduct, or gross negligence, or excuses your payment obligations. Some jurisdictions do not allow certain limitations of liability, so some of these limitations may not apply to you.
You will defend, indemnify, and hold harmless Grit Board and its officers, directors, employees, contractors, and agents from claims, damages, liabilities, losses, and expenses, including reasonable attorneys' fees, arising from your customer data, your use of the service, your violation of these Terms, your violation of law, or your infringement or violation of another person's rights.
This includes claims related to your authorization to upload, sync, monitor, or process sales-rep data through the service, and claims from your players about rewards you offered or declined through Grit Coin.
You may stop using Grit Board at any time. You may cancel a paid subscription from the billing portal as described in Fees & Billing.
We may suspend or terminate access if you violate these Terms, create legal or security risk, fail to pay fees, or if continued service becomes impractical or unlawful. Upon termination, your right to use the service ends, but sections that by their nature should survive will survive, including payment obligations, confidentiality, intellectual property, disclaimers, liability limits, indemnification, and governing law.
You can export the data we store for your organization at any time from Account → Export data, on any plan including Free. Export before you cancel or delete.
You can permanently delete your organization and all of its data from Account → Delete account. Deletion is immediate and irreversible: seasons, players, boards, Grit Coin ledgers, rewards, redemptions, and memberships are removed, and the accounts tied to the organization are deleted. Copies may persist in backups and logs for a limited period, as described in our Privacy Policy.
If you simply stop paying, we do not delete anything. Your organization moves to the Free plan and your history stays until you delete it or ask us to.
We may update these Terms as the product and the law change. For material changes, we will email the account owner at least 30 days before the change takes effect and post the updated Terms here. If you do not want to accept a material change, you can cancel before it takes effect, and the prior Terms apply until then.
Non-material changes — clarifications, contact details, typo fixes — take effect when posted, with the "Last updated" date refreshed.
If any part of these Terms is held unenforceable, that part is limited or removed to the smallest extent necessary and everything else stays in force.
If we do not enforce a provision, that is not a waiver of it. You may not assign these Terms without our written consent. We may assign them to a successor in a merger, acquisition, or sale of assets.
These Terms, together with the Acceptable Use Policy, the Data Processing Addendum, and the Privacy Policy, are the entire agreement between us about the service and replace any earlier understanding.
You agree that we can send you notices about the service, your account, and these Terms by email to your account address or by posting them in the app. Notices to us go to hello@gritboard.io.
Neither party is responsible for delays or failures caused by events outside its reasonable control.
Before filing any claim, you agree to email hello@gritboard.io with a description of the dispute and what you want, and to give us 30 days to try to resolve it with you. Most disputes at our scale get solved this way in days, for free.
These Terms are governed by the laws of the State of Utah, United States, without regard to conflict-of-law rules and excluding the UN Convention on Contracts for the International Sale of Goods.
Except where applicable law requires otherwise, the state courts of the State of Utah located in Utah County and the United States District Court for the District of Utah will have exclusive jurisdiction over disputes arising from or relating to these Terms or the service. Each party consents to personal jurisdiction and venue in those courts and waives any objection that they are an inconvenient forum. Either party may seek injunctive or provisional relief for breach of intellectual-property, confidentiality, or unauthorized-access provisions in any court of competent jurisdiction, and we may bring collection actions in any court where you are located.
One exception, stated plainly so the documents never contradict each other: if we have signed a transfer-safeguard instrument with you for data-protection claims — such as the European Commission's or the ANPD's standard contractual clauses, which carry their own governing law and forum — that instrument controls for those claims.
Nothing in these Terms limits rights that cannot be waived under applicable law.
Questions about these Terms can be sent to hello@gritboard.io.
Notices may be sent to Grit Board LLC, 6378 W 9890 N, Highland, UT 84003, United States.